Last Updated: February 14, 2025

Return Policy

At GreenhousePlastic.com, we are committed to customer satisfaction and strive to provide high-quality greenhouse plastic solutions. If you are not completely satisfied with your purchase, please review our return policy below to ensure a smooth and hassle-free return process.

1. General Return Policy

We accept returns on eligible products within 30 days of the original purchase date. To qualify for a return, items must be unused, in their original packaging, and in the same condition as received. Returns that do not meet these criteria may be subject to rejection or restocking fees.

2. How to Initiate a Return

To initiate a return, follow these steps:

• Contact Customer Support: Email us at info@greenhouseplastic.com with your order number and reason for return.
• Receive Authorization: Our support team will review your request and provide a Return Merchandise Authorization (RMA) number if your return is eligible.
• Package the Item: Securely package the product to prevent damage during transit. Ensure all original packaging, manuals, and accessories are included.
• Ship the Item: Send the package using a trackable shipping method to the return address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Process

Once we receive and inspect the returned item, a refund will be processed to the original payment method. Refund processing times may vary but typically take 7-10 business days.

• Approved Returns: A full refund will be issued if the item meets return eligibility.
• Rejected Returns: If the item is damaged, used, or does not meet return conditions, the refund may be denied, or a partial refund may be offered.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges

We offer exchanges for defective or damaged items only. If you receive a defective product, contact us within 7 days of delivery with photos for verification. Once approved, we will ship a replacement at no additional cost.

5. Non-Returnable Items

Certain products are not eligible for return, including:

• Custom-cut or special-order greenhouse plastics
• Used or damaged items not caused by shipping issues
• Clearance or final sale items
• Items returned beyond the 30-day return period

6. Damaged or Incorrect Orders

• Report the issue to us within 7 days of delivery.
• Provide clear photos of the damage or incorrect item, including packaging and order details.
• Our team will assess the issue and arrange for a replacement or full refund at no additional cost.

7. Restocking Fees

A restocking fee of up to 20% may apply to returns that are not due to defects or shipping errors. This fee covers handling, inspection, and repackaging costs.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• A defective product
• A shipping error (wrong item received)

For returns where the customer is responsible for shipping, we recommend using a trackable and insured shipping method to prevent loss or damage.

9. International Returns

For international orders, customers are responsible for all return shipping fees, duties, and taxes. Refunds will be issued for the product cost only and do not include original shipping charges.

10. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

• Check with your bank or credit card provider, as processing times may vary.
• Contact us for further assistance if the refund has not been processed.

11. Modifications to the Return Policy

We reserve the right to update or modify this return policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

For further inquiries regarding returns, please contact our support team at info@greenhouseplastic.com. We appreciate your business and are here to assist with any concerns regarding your order.